We will make every effort to ensure your purchase gets to you quickly and safely. All orders will be shipped within 24hrs of payment from Monday to Friday.
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Maze store of your choice.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive?
Delivery times depend on the type of delivery selected.
Store deliveries take 2 to 3 working days.
Courier deliveries within the UK take 3 to 5 working days.
Deliveries to EU countries take 5 to 7 working days.
Deliveries to Non-EU countries take up to 10 working days.
Please note that Next Day Delivery orders must be placed before 1:00pm to be eligible for next day service.
How much do I pay for delivery service?
Collect in store – FREE
Courier delivery (UK) – £6.00 (FREE for orders over £150)
Courier delivery (EU) – £10.95
Courier delivery (Non-EU) – £24.95
Can I track my order?
Yes, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the delivery process?
If you have chosen to have your parcel delivered by courier (Parcel Force), we will send you an email confirming that your items have been dispatched (when your order leaves the store), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the store delivery process?
If you have chosen store delivery, we will send you an email when your order has arrived. You will have 5 days to collect it. The order number and ID (e.g. credit card) of the purchaser will be verified on collection. Should you choose to have the item shipped at a later point we will then take a shipping payment by phone.
Will I have to pay import duties?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.