How can I pay?
All transactions are in pounds sterling (GBP). We accept online payment in a secure environment with the following credit and debit cards: MasterCard, Visa, American Express and Visa Debit. We will not charge you for your order until the items are despatched. At the point of placing your order, card verification checks will be carried out.
Will I be charged VAT?
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable. If your order is being dispatched outside the European Union (EU) then we will deduct VAT. When you reach the check out pages, after you have selected the intended destination for your order, we will automatically calculate the relevant shipping and VAT.
Do you sell Gift Vouchers?
We do not accept or sell gift vouchers online. They can only be purchased and used in our stores. Vouchers start from £10. They do not have an expiry date.
Can I use Maze Loyalty Points online?
At present we cannot accept or generate Loyalty Points online. We can add points for online purchases to your account if you come into one of our stores (click for details) or email us (click here). We apologise for any inconvenience.
When will you despatch my order?
We make every effort to fulfill website orders on the same day they are placed. In the rare case this is not possible, they will be despatched the following day. You will be notified by email when your order has shipped, together with details on how to track your parcel. For more information on delivery and shipping, please click here.
When will my order arrive?
Once we have received your order, it can take 3 – 4 working days to reach you. We will keep you updated as much as possible – just click on your Maze account and you can view your parcel status from there. If there are any problems, don’t hesitate to contact our Customer Service team. For more information on delivery and shipping, please click here.
When I send a return back to you, how long will it take?
Once you have posted your return back to us it can take up to 7 - 10 days to reach us – when it arrives we’ll make sure to send you an email. The refund will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer. For more information on returns or exchanges, please click here.
Help! I am locked out of my account…
If you are having trouble logging into your account, don’t worry! You can re-set your password by clicking the ‘Forgot your password?’ link when you are signing in. If this doesn’t work, please contact Customer Service who will be happy to fix it for you.
The item I have seen has sold out. Will you be getting more in?
We always try to re-stock our popular styles to give you the best possible selection of garments for the season so please keep your eye out! If there is a particular garment you would like to enquire about, please contact our Customer Service team.
How do I find out more about the garment I want to buy?
We know how important it is for a garment to fit properly and feel right, so if you have any questions relating to fit, materials or want specific measurements, please contact one of our stores. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.
I am trying to access your website but there is a problem. Can you help?
We know that it can be frustrating when you can’t view a website properly. If you are having trouble, we have a few things that you can try. The first thing is to make sure that you have the most up-to-date browser. The other is to clear your cookies – this can be done through your internet options. If it still isn’t working, don’t hesitate to contact us!
Why do you need my telephone number?
We keep a secure database with all our customers' telephone numbers so that we can contact you quickly if there is a query on your order.
Why do you need my email address?
We keep your email address so that we can communicate with you quickly and update you with the status of your order. With your consent, we would also like to keep you updated about our latest news, special offers and promotions.
I want to work for Maze. How do I apply?
We are always happy to hear from keen people who want to work for us! You can find and apply for all current vacancies on the careers section of our website, so this is the best place to start. Please remember to state which position you are applying for on the top of your cover letter or email. Good luck!
Are there opportunities to blog for Maze?
It’s always great to hear from people who are inspired by the pieces we sell. If you would like more information about who we are and what we do please contact our Head Office.
I have a question about a particular store, store purchase or a recent in-store experience. How do I get in touch?
Our stores are always happy to hear from you, so please do get in touch. They love to speak with you and really want to hear your thoughts. To find the details for each store, click here.
To find all our contact details, please click here.